Children from the Ebaka community in front of the village school’s new classrooms, one of the community development projects that came out of the Chad-Cameroon pipeline dialogue process, Cameroon, July 2018 (Rodrigue Mbock/CAO).
The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. CAO’s mandate is to address complaints from people affected by IFC and MIGA projects and to enhance environmental and social project outcomes. CAO reports to the President of the World Bank Group. Learn more at www.cao‑ombudsman.org.
Children from the Ebaka community in front of the village school’s new classrooms, one of the community development projects that came out of the Chad-Cameroon pipeline dialogue process, Cameroon, July 2018 (Rodrigue Mbock/CAO).
The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. CAO’s mandate is to address complaints from people affected by IFC and MIGA projects and to enhance environmental and social project outcomes. CAO reports to the President of the World Bank Group. Learn more at www.cao‑ombudsman.org.
CAO delivers on its mandate through three complementary functions:
Through its dispute resolution function, CAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.
Through its compliance function, CAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.
Through its advisory function, CAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.
This annual report covers Fiscal Year 2018 (FY2018), which ran from July 1, 2017 to June 30, 2018. All dollar amounts are in US dollars unless otherwise indicated.
CAO's reports, findings, and case updates are available on CAO's website. All other public documents, including CAO Advisory Notes and past Annual Reports, also are available in hard copy. CAO's Operational Guidelines are available in the
seven official languages of the World Bank Group. Information on how to file a complaint are available in additional languages on CAO’s website. Learn more at
www.cao-ombudsman.org
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Managing editor: Emily Horgan
Assistant editor: Celia Garrity
Contributors: CAO team
Photos:CAO, Felix Davey, and Rodrigue Mbock
Designer: Insomniac Design Inc.
