CAO’s 25th Anniversary
This year marks CAO's 25th Anniversary. We invite you to join us as we explore the impact of our work and consider the future of accountability and access to remedy.
Make Your Voice Heard
The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects.
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Press release
05 Aug 2025CAO Releases Compliance Monitoring Report of IFC’s Environmental and Social Risk Management in its Financial Intermediary (FI) Portfolio CAO Releases Compliance Monitoring Report of IFC’s Environmental and Social Risk Management in its Financial Intermediary (FI) Portfolio -
Multimedia
15 Jul 2025Interview with: Dame Meg Taylor, CAO's First Vice President Interview with: Dame Meg Taylor, CAO's First Vice President -
News
17 Jun 2025Outreach for Portuguese-Speaking Audiences: Understanding and Accessing Independent Accountability Mechanisms Outreach for Portuguese-Speaking Audiences: Understanding and Accessing Independent Accountability Mechanisms
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.
Dispute Resolution
General