Explore CAO’s 2025 Annual Report
CAO’s 2025 Annual Report marks 25 years of impact, showcasing key achievements in advancing accountability and access to remedy for project-affected communities.
Make Your Voice Heard
The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects.
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News
23 Oct 2025CAO Engages with Civil Society During the 2025 WBG–IMF Annual Meetings CAO Engages with Civil Society During the 2025 WBG–IMF Annual Meetings -
Press release
17 Oct 2025Case Update in Ukraine: IFC Board Approves Management Action Plan in Response to CAO Investigation Related to IFC’s Investment in Axzon Case Update in Ukraine: IFC Board Approves Management Action Plan in Response to CAO Investigation Related to IFC’s Investment in Axzon -
News
15 Oct 2025 CAOTransforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting Transforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.
Dispute Resolution
General