CAO’s 25th Anniversary
This year marks CAO's 25th Anniversary. We invite you to join us as we explore the impact of our work and consider the future of accountability and access to remedy.
Make Your Voice Heard
The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects.
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News
15 Oct 2025 CAOTransforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting Transforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting -
Press release
08 Sep 2025Case Update in Georgia: IFC and MIGA Boards Approve Management Action Plan in Response to CAO Investigation Related to the Adjaristsqali Hydropower Cascade Project Case Update in Georgia: IFC and MIGA Boards Approve Management Action Plan in Response to CAO Investigation Related to the Adjaristsqali Hydropower Cascade Project -
Press release
05 Aug 2025CAO Releases Compliance Monitoring Report of IFC’s Environmental and Social Risk Management in its Financial Intermediary (FI) Portfolio CAO Releases Compliance Monitoring Report of IFC’s Environmental and Social Risk Management in its Financial Intermediary (FI) Portfolio
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.
Dispute Resolution
General