We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
![Our Mandate](/sites/default/files/2022-06/Our%20Mandate.png)
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
![How We Work](/sites/default/files/2021-01/Felix_Davey_Mongolia_020_Two%20hired%20workers%20shear%20a%20camel%20for%20its%20wool%2C%20the%20shearing%20happens%20in%20springtime%20each%20year.png)
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.