CAO delivers on its mandate through three complementary functions…

  • Dispute Resolution
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    Dispute Resolution

    CAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.

  • Compliance


    CAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.

  • Advisory


    CAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.


Our Process

Assessment Complaint ReceivedTransfer CaseCase Closed Advisory Dispute Resolution Dispute ResolutionMonitoringAppraisalInvestigationMonitoring Compliance Ineligible (case closed) Eligibility Agreement Reached?Agreement Implemented?Merits an Investigation?In compliance?Dispute Resolution or ComplianceYesYesInsights from CAO cases contribute to the development of Advisory workYesYesCompliance implemented?YesNoNoYesNoNo

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Operational Guidelines

Cases Center

Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.

Cases Center

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