CAO delivers on its mandate through three complementary functions…
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Dispute Resolution
/how-we-work/dispute-resolutionCAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.
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Compliance
/how-we-work/complianceCAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.
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Advisory
/how-we-work/advisoryCAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.
Our Process
Operational Guidelines
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Cases Center
Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.
