CAO delivers on its mandate through three complementary functions…
CAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.
CAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.
CAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.
Download our 2021 Policy in 8 Languages
Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.