Dispute Resolution (DR)
Kenya: Bridge international Academies-02/KenyaKenya16 Feb 2020DR Monitoring
Joint statement released. Dispute resolution process and monitoring of the agreement now complete.OpenKenya: Bridge international Academies-02/Kenya
Jordan: Daehan Wind Power Co-01/TafilaJordan16 Jun 2020Investigation
Investigation deferred pending implementation of six-month action plan.OpenJordan: Daehan Wind Power Co-01/Tafila
Panama: PL IV-01/Multi-locationsPanama18 Jun 2018Compliance Monitoring
IFC Board approves action plan after investigation. CAO monitoring commences.OpenPanama: PL IV-01/Multi-locations
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Cases handled since CAO's inception
Years of Operation
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.