Pakistan: HBL-01Pakistan03 Apr 2022
New case now undergoing assessment.OpenPakistan: HBL-01
Dispute Resolution (DR)
Uzbekistan: Indorama Kokand/Hamkor Bank-01Uzbekistan30 Jun 2016DR Monitoring
Dispute resolution monitoring ongoing.OpenUzbekistan: Indorama Kokand/Hamkor Bank-01
Cambodia: Financial Intermediaries-04Cambodia10 Feb 2022
Assessment report available. Complaint now under compliance appraisal.OpenCambodia: Financial Intermediaries-04
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Cases handled since CAO's inception
Years of Operation
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.