Complaints filed to CAO may concern environmental and social harm regarding any aspect of the planning, implementation, or impact of an IFC or MIGA project or related sub-project.
CAO has three eligibility criteria for accepting a complaint: i) the complaint pertains to an active IFC/MIGA project; ii) it raises environmental and social concerns; and iii) the complainant is, or may be, affected by the harm mentioned in the complaint. Once a complaint is deemed eligible, CAO will initiate an assessment unless the complainant chooses to refer the complaint to IFC/MIGA or the client for early resolution.
Eligible Complaints
Complaint raises concerns connected with the land acquisition process for the project. Following the expropriation process for part of her land, the complainant was left with two parcels on either side of the highway, both entirely in the highway protection zone.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Complaint alleges negative environmental and social impacts including forced eviction, impacts on livelihood and lack of adequate stakeholder consultation, air and water pollution, community health, safety and security, lack of access to children’s education, safety and welfare, gender-based violence, climate impacts and impacts on cultural heritage.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
IFC MLF & MIFA Debt Fund-04
Complaint alleges negative social impacts including possible loss or decrease of livelihood, threats and intimidation by project employees and decrease in children’s education.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
IFC MLF-09
Complaint alleges negative social impacts including possible loss or decrease of livelihood, threats and intimidation by project employees and decrease in food supply for family.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
IFC MLF-06
Complaint alleges negative social impacts including possible loss or decrease of livelihood, threats and intimidation by project employees and decrease in children’s education.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
IFC MLF-08
Complaint alleges negative social impacts including possible loss or decrease of livelihood, loss of land, threats and intimidation by project employees and decrease in children’s education.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Complaint raises concerns including increased pollution from urea fertilizer transportation and production; negative impacts on community health, safety, and security; inadequate stakeholder engagement and improper public consultation; community access to employment opportunities; and IFC’s non-compliance with the Sustainability Framework.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Complaint raises PS1 & PS2 concerns and in particular: issues related to non-renewal of contract, and threats and retaliation for accessing the projects’ grievance mechanism.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Complaint raises PS1 & PS6 concerns, in particular: adverse impacts on biodiversity, specifically migratory birds, including transboundary impacts.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Allegations of unfair treatment and other labor issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment
Complaint raises several E&S issues particularly: lack of information and consultation, loss of land and income, destruction of crops and impacts on agricultural land, and , insufficient compensation.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Update: In August 2024, CAO's assessment concluded that the planned transmission line does not relate to an active IFC/MIGA project.
Assessment
Complaint raises numerous labor/PS2 concerns, specifically in relation to working conditions and terms of employment, workers organizations, Non-discrimination, retaliation/grievance mechanism, occupational health and safety.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Assessment - Case Paused
Once a complaint is deemed eligible, complainants may choose to refer their complaint to IFC/MIGA or the client for an attempt at early resolution. CAO will only refer complaints to IFC, MIGA, or the client with the complainants' consent. Complainants may notify CAO at any time if they wish to resume the CAO process.
Eligible Complaints - Referred to IFC, MIGA or Client
Morava Highway-02
Complaint alleges multiple adverse social impacts including: (i) irregular land expropriation process and livelihood impacts, (ii) inadequate stakeholder consultation, (iii) destruction of village infrastructure, and (iv) lack of effective judicial or other mechanisms to address concerns about the expropriation process.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Nachtigal Hydropower Company
Issues of loss of livelihood means, income and subsequent lack of compensation; loss of access to the area in which employment and income was generated, and other subsistence activities, such as fishing, were done, and; lack of consultation and information before and after the economic displacement.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC & MIGA, at the request of the complainant.
Zambeef III ZMW
Issues of Environmental Impact Assessment, Stakeholder Engagement, Transparency and Disclosure and National Legal Requirements.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Zarafshon Wind
Allegations of adverse E&S impacts on land, water, and livelihood.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Benban Solar Park 5
Labor allegations related to termination and payment packages, health issues.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to MIGA at the request of the complainant.
Karot Hydro Power
Allegations regarding lack of compensation for land acquisitions, allegedly unfulfilled promises to build facilities for health, technical education, roads, and other supposed project benefits.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Karot Hydro Power
Allegations regarding lack of compensation and other concerns related to land acquisitions, flooding of village and environmental concerns which have allegedly impacted livelihoods and sources of income, and lack of benefits from the project.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
Izmir Water and Sewerage Administration
Possible sewage pollution of land and water, biodiversity and health impacts, tourism and economic displacement due to sewage overflows.
The complaint met all 3 eligibility criteria: (1) relates to an active IFC project (2) raises environmental and social issues regarding the project (3) complainants may be affected by the harm alleged.
Referred to IFC, at the request of the complainants.
If a complaint does not meet all three of CAO's eligibility criteria, CAO deems it ineligible, and the complaint is closed.
Ineligible Complaints
Allegations related to terms of employment and working condition.
No active project.
Closed
Allegations related to inappropriate and demeaning behavior, raising concerns of discrimination, intimidation, and harassment in the workplace.
Unable to determine whether the complainants are or may be affected by the Harm raised in the complaint.
Closed
Allegations related economic impacts to vulnerable investors.
Complainant not affected by the Harm alleged.
Closed
Allegations related to terms of employment and working conditions.
Complaints from an individual related to working conditions and terms of employment where there is no reason to believe that the issues raised are systemic in nature.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to predatory and deceptive lending practices, including threatening collection actions that resulted in significant negative social impacts, including loss of land and livelihoods, decrease in food security and children’s education, and threats and intimidation by project employees.
Complainants are not or may not be affected by the Harm raised in the complaint.
Closed
Allegations related to terms of employment and working conditions.
Complaint is unrelated to an active IFC or MIGA project or subproject.
Closed
Allegations related to terms of employment and working conditions.
Complaint is unrelated to an active IFC or MIGA project or subproject.
Closed